Frequently Asked Questions
🚚 1. How long does delivery take?
Orders are shipped within 1–2 business days. Most orders are delivered across India within 4–7 working days.
💸 2. Is Cash on Delivery (COD) available?
Yes! COD is available for most pin codes. A ₹50 COD handling charge applies.
🔄 3. Can I exchange if the size doesn’t fit?
Yes. We offer size exchange within 7 days of delivery. The T-shirt must be unused and in original condition with tags.
📦 4. What is the return/refund policy?
We currently only support exchanges. If you receive a damaged or incorrect item, contact us for assistance. We’ll make it right.
🧍 5. Are NeoFynd T-shirts unisex?
Yes. All our T-shirts are oversized and unisex, designed to fit both men and women comfortably.
📲 6. How can I track my order?
You’ll receive SMS and Email updates with a live tracking link as soon as your order is shipped.
🔐 7. Are payments on your website secure?
Absolutely. All transactions are SSL-encrypted and processed through trusted payment gateways. Your payment is 100% safe.
📞 8. How can I contact you?
We’re just one message away! Chat with us on WhatsApp or email neofynd@gmail.com.
Still have a question?
No worries — we’re always here to help. Ping us on WhatsApp or drop an email. We usually respond within a few hours.
